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Posted on: March 29, 2018

Utility Scam Catches Customers Off Guard

Lodi, WI – Lodi Utilities warns customers to be wary of callers who claim to be from the utility or another utility in close proximity requesting immediate payment for a bill.

In one instance in Lodi, a caller told a small business owner that he had to make an immediate payment on his utility bill– or have his electricity shut off. These scams take advantage of business owners by calling them at busy times. In other instances, scammers target residential customers claiming that the household is behind on its electricity bill and needs to pay now, or that a meter is malfunctioning and could put people at risk.

“These scammers prey upon people’s fears,” said Kennan Buhr, Director of Operations. “They can also seem legitimate in many ways. For example, they can program a Caller ID so that the call appears to originate from the utility’s area code.”

Lodi Utilities reminds customers:

  • The utility will not demand immediate payment over the phone. Customers receive a disconnection notice well before action is taken.
  • Customers need not provide personal financial information over the phone – such as a checking or credit card account number or a Social Security number – to enroll in any kind of program or pay off a balance.
  • The utility does not ask that customers make payments to purchase or repair electric meters.
  • The utility does not ask customers to buy a prepaid debit card to make a payment.
  • Customers can monitor their utility account balance after a billing by setting up an eCare account or calling the utility office directly for current balance information.
  • Lodi Utilities is a municipally owned, not-for-profit utility. The utility is not a subsidiary of any larger utility.

 If in doubt, Lodi Utilities recommends to hang up and call customer service at 608-592-3246.

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